Cancellation policy

At Uneatable Gourmet, we want you to love your cute (but uneatable!) treats. If something isn’t right, we’re here to help.

1. Change-of-Mind Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned within 14 days after return approval

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

If an order originally qualified for free shipping, but a return causes the remaining order value to fall below the free shipping threshold, the original shipping cost may be deducted from the refund.

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

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2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A photo of the item and packaging

We will happily arrange either:

  • Crumbs Credit (store credit in our loyalty programme) with bonus value, or

  • A replacement item, or

  • A full refund

We will cover the cost of shipping for replacements in these cases.

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3. Lost or Delayed Parcels

All orders include a tracking number.

If tracking shows the parcel as delivered, but you cannot locate it, please check with:

  • Household members

  • Neighbours

  • Your local delivery office

If the parcel is confirmed lost in transit, we will offer a replacement or refund after the courier investigation is completed.

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4. Refund Method

Refunds are issued to the original payment method.
Please allow 5-7 business days for the refund to appear after processing.

Please note that Crumbs earned from refunded purchases will be automatically removed from the customer's rewards balance.

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5. Non-Returnable Items

We cannot accept returns for:

  • Used items

  • Items damaged after delivery

  • Returns requested after the 14-day window

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6. Return Approval

To start a return, please contact us with your order number before sending the item back.
Unauthorised returns may not be accepted.